The College is committed to acknowledging and addressing all feedback received through formal channels to ensure satisfactory courses and services.
Submissions via informal channels do not require formal acknowledgment or follow-up, but will be documented in the Feedback Management System.
Upon submission of the Feedback Form, relevant departments will acknowledge receipt within three working days. If follow-up actions are necessary, they will be communicated to the individual who provided the feedback.
a. Upon submission of the Feedback Form, relevant departments will acknowledge receipt within three working days.
b. The Administration will review the feedback and consult with internal parties, conducting a formal investigation if necessary.
c. Relevant parties will propose a solution or action in response to the feedback, which will be communicated to the individual if needed.
d. Official external complaints will follow the College’s Dispute Resolution Policy and Procedure.
e. All feedback will be recorded in the Feedback Log for consolidation, analysis, and review.