Students who wish to provide any official complaints to the College should follow this procedure:
- Students to approach the Administration Executive to request for a Feedback Form.
- Students can fill up the Feedback Form and submit the Hardcopy Form to the Administration Executive or send it via email to the College.”
The Administration Executive is to acknowledge the feedback / complaint received. This should be done within 3 working days.
Administration Executive will review the complaint and discuss it with relevant parties on issue raised. A formal investigation will be carried out if necessary.
Relevant parties will then propose a solution for the issue raised and the Administration Executive will explain it clearly to the student. This should be done within 7 working days upon receipt of the Complaint.
Student should acknowledge the situation whether they are satisfied with the proposed solution. This should be done within 14 working days upon receipt of the Complaint.
If the student is not satisfied with the proposed solution, they can escalate the matter up to the Principal. The decision of the Principal is final.
Final outcome made, including this entire process, should not take more than 21 working days unless otherwise specified.
If the student is still not satisfied with the outcome / decision, they will be referred to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb).