Refund Policy
a. The maximum processing time from students’ request (withdrawal / refund) to the issuance of the qualified refund amount should not exceed 7 working days and the Marketing Executive would need to inform students on how the refund amounts are being computed.
b. For any requests on Refunds, students are to fill in the Withdraw / Transfer / Refund Form and state the reasons for the request before submitting them to the Marketing Executive.
c. Administration Executive would need to then arrange a meet-up with the student to understand more on the rationale of request if necessary.
d. For students below the age of 18 Years Old, a written consent would need to be gotten from the parent / legal guardian. Evidence of consent can either be signing off on the Withdraw / Transfer / Refund Form or any emails / letters that will need to be attached to the Withdraw / Transfer / Refund Form.
e. As the Student Contract can differ based on which periods that they are signed, and that each Student Contract is a legally binding document, reference should be made to each Student Contract that is signed with the school with regards to the termination and refund policy.
f. The PEI will notify the Student in writing within three (3) working days after becoming aware of any of the following:
- It cannot commence the provision of the Course on the Course Commencement Date;
- It cannot complete the provision of the Course by the Course Completion Date;
- The Course will be terminated before the Course Completion Date;
- The Student does not meet the course entry or matriculation requirements as stated in Schedule A; or
- The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the Student’s application for the Student Pass.
g. Where any of the Refund Events in Clause 3.1(a) to (c) in the Student Contract has occurred:
- The PEI shall use reasonable efforts to make alternative study arrangements for the Student and shall propose such alternative study arrangements in writing to the students, within ten (10) working days of informing the students of the Refund Event.
- If the student accepts such alternative study arrangements, the PEI shall set forth such alternative study arrangements in a written contract and this Contract shall automatically terminate on the date that such new written contract comes into effect.
- If the PEI does not propose alternative study arrangements to the student within the time stipulated in Clause 3.2(a) in the Student Contract, or the student does not accept such alternative study arrangements, the student may forthwith terminate this Contract by way of a written notice to the PEI.
h. Where any of the Refund Events in Clauses 3.1(d) to (e) in the Student Contract has occurred, the PEI shall forthwith terminate this Contract by way of a written notice to the student.
i. If the Contract is terminated pursuant to Clause 3.2(b) read with Clause 3.1(a) in the Student Contract, the PEI shall refund all Course Fees and Miscellaneous Fees paid by the student within seven (7) working days of the termination.
k. If the Contract is terminated pursuant to Clause 3.2(b) read with either Clause 3.1(b) or Clause 3.1(c) in the Student Contract, the PEI shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the student within seven (7) working days of the termination.
l. If the Contract is terminated pursuant to Clause 3.3 or Clause 3.2(c) read with Clause 3.1(a) in the Student Contract, the PEI shall refund all Course Fees and Miscellaneous Fees paid by the student within seven (7) working days of the termination.
m. If the Contract is terminated pursuant to Clause 3.2(c) read with either Clause 3.1(b) or Clause 3.1(c) in the Student Contract, the PEI shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the student within seven (7) working days of the termination.
n. Refund during Cooling-off Period: Notwithstanding anything herein contained, the student shall be entitled to, without any liability whatsoever to Spring, forthwith terminate the Contract at any time within the Cooling-Off Period by way of a written notice to Spring. Spring shall return all Course Fees and Miscellaneous Fees paid to it within seven (7) working days of the receipt of the written notice.
o. Refund outside Cooling-off Period: i. Without prejudice to Clauses 3.1 to 3.8 in the Student Contract, the student may terminate the Contract at any time before the Course Completion Date by providing a written notice to the PEI. Upon receipt of such notice, the PEI shall within seven (7) working days, refund to the Contracting Party such amount (if any) as determined in accordance with Schedule D.
p. As the refund table can differ based on which periods that they are signed, and that each Student Contract is a legally binding document, reference should be made to each Student Contract that is signed with the school with regards to the % of refunds as stated in the refund table (Schedule D of the Student Contract).
q. As a guide of reference for internal employees who are preparing the Student Contract, the following are references for the Refund Table that will need to be input.
r. All non-refundable amounts are to be highlighted under Schedule C in the Student Contract. As a guide of reference for internal employees who are preparing the Student Contract, the following are references for non-refundable fees:
- Application Fees